When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
My order should be here but I still don't have it, what should I do?
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us on Discord with your order number.
If you did find a mistake in your delivery address, we’re afraid you will have to re-order and double check this time!
How are the products made?
How do I track my order?
I received a wrong/damaged product, what should I do?
We’ll get back to you with a resolution as soon as possible!
What's the returns policy?
Do you offer refunds?
Can I exchange an item for a different size/colour?
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know on Discord within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!